Need help?
Questions about our rackets, your order, or anything in between - our team is here to help
Common questions
Tracking your order Order confirmations and tracking updates are sent by email. If you haven't received yours within 24 hours of ordering, check your spam folder, then reach out to us.
Returns and refunds You have 7 days from delivery to request a return. Rackets must be unused, in original packaging, with all protective plastic still attached. Read full returns policy →
Shipping Free same-day delivery within Dubai. Everywhere else in the world: calculated at checkout. Read shipping policy →
Sizing & specs Each racket page lists the carbon weave, EVA foam density, balance, and intended level. If you're not sure which racket suits your game, email us — happy to help.
Get in touch
For anything else, the fastest way to reach us is by email.
Email: Support@padeluxe.net
Average response time: within 1 business day.