Returns & Refunds

We design our rackets for players who care about how their gear performs. If your racket isn't right, we'll make it right.

Returns window

You have 7 days from the date of delivery to request a return.

Condition of returned items

To qualify for a refund, the racket must be:

• Unused — no court contact, no ball marks, no scuffs
• In original packaging — the box and all internal padding intact

Returns that don't meet these conditions will be refused, and the racket returned to the customer at their expense.

How to start a return

1. Email us at Support@padeluxe.net within 7 days of delivery
2. Include your order number and the reason for the return
3. We'll confirm the return and send instructions for shipping the racket back

Return shipping

The customer is responsible for return shipping costs. When we issue your refund, we'll deduct the actual return shipping cost from the refund amount.

We recommend using a tracked shipping service. We are not responsible for returns lost in transit.

Refund timeframe

Once we receive the returned racket and confirm it meets the return conditions:

• We process the refund within 2 business days
• Your bank may take up to 14 additional business days to credit the amount to your account
• Refunds are issued to the original payment method

Damaged or defective items

If your racket arrives damaged or defective, contact us at Support@padeluxe.net within 48 hours of delivery with photos. We'll arrange a replacement at no cost to you.

Final sale items

Items marked "final sale" on the product page are not eligible for return or refund.

Questions?

For anything not covered above, reach us at Support@padeluxe.net.

Padeluxe Trading LLC · Court Building 2203, Business Bay 188-0, Dubai, UAE · TRN 104843937400001