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Privacy Policy

Effective date: May 14, 2026

This Privacy Policy explains how Padeluxe Trading LLC ("Padeluxe", "we", "our", or "us") collects, uses, and protects your personal information.

1. Data controller

Padeluxe Trading LLC Court Building 2203, Business Bay 188-0, Dubai, United Arab Emirates Trade license: 1461704 Email: Support@padeluxe.net

For data protection inquiries, contact us at the email above.

2. Information we collect

We collect the following categories of personal data:

When you place an order:

  • Name and contact details (email address, phone number, shipping and billing address)
  • Order details (items purchased, order date, order value)
  • Payment information (processed by Stripe; we do not store full card details)

When you sign up for our newsletter:

  • Email address
  • Optional: first name (if you provide it)

When you contact us:

  • Email address and any details you choose to share in your message

Automatically collected:

  • IP address
  • Browser type and device information
  • Pages visited and date/time of visit
  • Essential cookies (necessary for the Site to function)

See section 9a below for details on analytics and advertising tracking.

3. Legal basis for processing (GDPR)

Where you are located in the European Union, our legal basis for processing your personal data is one or more of the following, as applicable:

  • Contractual necessity: to fulfill our contract with you (e.g., processing your order)
  • Legitimate interest: to operate and improve our business, including responding to your inquiries
  • Consent: for newsletter subscriptions and any future marketing communications
  • Legal obligation: to comply with UAE law, tax requirements, and other regulations

4. How we use your information

We use your personal data to:

  • Process and deliver your orders
  • Send order confirmations, shipping updates, and customer service communications
  • Send marketing communications (only if you've subscribed to our newsletter)
  • Respond to your questions and support requests
  • Comply with our legal and regulatory obligations
  • Detect and prevent fraud
  • Improve our website and services

5. Sharing your information

We share your data only as necessary to operate our business:

  • Payment processors (Stripe) — to process your payment securely
  • Shipping carriers — to deliver your order
  • Email service providers — to send transactional and marketing emails
  • Cloud hosting providers (Cloudflare, Neon) — who store our website data
  • Legal authorities — when required by law

We do not sell your personal data to third parties. We do not share your data for the third party's own marketing purposes.

6. International data transfers

We are based in the UAE. If you are in the EU, your personal data will be transferred outside the EU when you order from us. We rely on:

  • The contractual necessity of processing your order (you cannot complete a purchase without this transfer)
  • Appropriate safeguards with our service providers

7. How long we keep your data

  • Order records: retained for 7 years to comply with tax and accounting obligations
  • Newsletter data: retained until you unsubscribe
  • Customer service communications: retained for 3 years for quality and dispute purposes
  • Website analytics data: none currently collected

8. Your rights

Under applicable data protection law (including the EU GDPR), you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Delete your personal data (subject to our legal retention obligations)
  • Restrict or object to certain processing
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at Support@padeluxe.net. We respond within 30 days.

9. Cookies

We use essential cookies necessary for the Site to function (such as keeping items in your cart between page visits) and the cookies set by the Meta Pixel described in section 9a.

If we add additional cookies in the future, we will update this policy and, where required, present a cookie consent banner.

9a. Analytics and advertising

We use the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising and to better understand how visitors interact with our website. The Pixel collects information about your visit, including pages viewed, products viewed, items added to cart, checkout activity, and purchases. This data is shared with Meta (Facebook and Instagram) and may be used to show you relevant advertising on those platforms.

You can opt out of personalized advertising at any time through your Facebook and Instagram ad preferences:

By using our website, you consent to this data collection. If you do not consent, please do not use the website.

10. Security

We take reasonable security measures to protect your data, including encryption in transit (HTTPS), encrypted payment processing via Stripe, and access controls on our systems.

No system is 100% secure. We cannot guarantee absolute security, but we work to maintain industry-standard protection.

11. Children's privacy

Our Site is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top reflects the most recent update.

13. Contact

For privacy questions or to exercise your rights, contact us at Support@padeluxe.net.

Last updated: 2026-05-14